Privacy Policy

Privacy policy  

Telnergy Limited (“Telnergy”) understands our customer’s concerns about how the information we gather is used and shared. It is our intention to only use this information sensibly, safely, and with our customer’s best interest in mind.

The information we learn from customers will help us personalise and continually improve your experience at the Telnergy web site.

By visiting the Telnergy web site, you are accepting the practices described in this Privacy Notice.

What personal information does Telnergy gather?

Information You Give Us
We receive and store any information you enter on our Web site or give us in any other way. We use the information that you provide for purposes such as responding to your requests, customising future interaction with you, improving our site, and communicating with you, electronically, through the mail, and occasionally by phone.

Automatically Gathered Information
We receive and store certain types of information whenever you interact with us. For example, our server collects domain names, e-mail addresses (where possible), and information on what pages our guests access or visit at our site.

Information from Other Sources
We may occasionally receive updated delivery and address information from other sources so that we can correct our records and deliver your next purchase or communication more easily.

What About Cookies?

Cookies are identifiers that we transfer to your computer’s hard drive, through your Web browser, so that our systems can recognise your browser and provide personalized features. The “help” portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.

However, we recommend that you allow your browser to accept cookies since it is through these identifiers that we’re able to provide you with a superior experience on our site.

Does Telnergy Share the Information It Receives?

Protection of Our Customers
Telnergy does not sell or give your information to other companies. We may, on occasion, share customer information with subsidiaries of Telnergy.

Protection of Telnergy and Others
Telnergy would only release personal information if we believe it is appropriate to comply with law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of Telnergy , our users, or others. This includes sharing information within the Telnergy family of companies for fraud protection and credit risk reduction.

With Your Consent
You may request, in writing, that we do not share your information with our subsidiaries. Please send your request to support [at] telnergy [dot] co.uk or to the postal address at the end of this document.

How Secure Is Information About Me?

What we do
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts the information you input.

What Choices Do I Have?

To prevent us from using your information to contact you
Please make your request in writing to contact [at] telnergy [dot] co.uk or to the postal address at the end of this document. Include your full name, postal address, phone number and any e-mail addresses or references you may have provided us or received from us in the past. You may also specify the means by which you do not want to be contacted (i.e.: e-mail, postal mail, or phone).

To prevent us from collecting your information automatically
You may choose at any time to not provide us information. You can disable cookies on your computer or you can visit our site (as well as others) anonymously through the use of available software. However, your information is needed to maximise your experience on our site. If we do not collect your information and personalise your experience, you will not receive the full benefit of our site as it develops, including pricing and availability of products and services in your area.

To know what we know
Upon request, we’ll provide you with access to the information we’ve collected regarding your transactions with us (e.g., dates of your purchases, amounts and types of purchases) and personal, or contact, information (e.g., name, address, phone, etc.)

To receive this information regarding your purchases through Telnergy, please send your request in writing to support [at] telnergy [dot] co.uk or to the postal address at the end of this document.

To correct inaccuracies in contact information or transaction information, please make your request in writing to support [at] telnergy [dot] co.uk or to the postal address at the end of this document.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in this notice. If our information practices change at some time in the future we will post the updated policy here on our site and we will provide you with the ability to opt-out of these new uses. Please review this Privacy Policy periodically for changes and updates.

Telnergy  Ltd, Hello House, 135 Somerford Road, Christchurch, Dorset BH23 3PY

UK Company Registration 4576876

 

Telnergy Limited

Office
Hello House
135 Somerford Road
Christchurch
Dorset
BH23 3PY

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