Our Mission

We are independent and offer impartial advice. We are retained by our customers by merit and in most cases our services are free of charge.

Our Mission

“To supply customers with a one stop solution regarding their utility needs.

To provide comprehensive analysis of communications and energy requirements.

To examine service requirements and tailor packages to suit.”

We have strong working relationships with suppliers in our industries which enables us to make a significant reduction in cost to our customers backed by unrivalled customer service.

The utilities industry is not renowned for its customer service but we want to be different. We want to do something new.

Telnergy is committed to offering the best possible advice – with total impartiality and transparency – to help businesses save time and money on all of their business services from business telecoms to business energy.

So, how do we make this commitment a reality? We guarantee customers that:

Our service is free to use
We strive to answer calls in under a minute
We will actually listen to what you need, not just tell you what we ‘think’ you need
We will use plain English – we won’t bombard you with jargon and technical terms
We are 100% independent and not tied to any suppliers
We use our buying power to negotiate better deals across the entire market
We are honest about which suppliers are (and are not) on our panel
We never unfairly favour one supplier over another
We explain each supplier’s relevant contractual terms as well as its prices
We say if we think there is a better deal to be found elsewhere
We will alert you when your contract is up for renewal to avoid contracts getting ‘rolled over’

 

How Telnergy earns its money:

Telnergy provides a free service and only receives a fee from suppliers once it has safely transferred a customer to them. Price transparency is key to earning the trust of its customers and, whilst unable to publish all fees, it is happy to tell customers what it earns on a case-by-case basis if they email their customer reference to commission[at]telnergy.com.

Telnergy Limited

Office
Hello House
135 Somerford Road
Christchurch
Dorset
BH23 3PY

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